How do I fill an order?

After gift cards have been added to inventory (usually from purchase orders), the next step is to fill user orders. Filling can be done from the Manage Orders page (Orders → Manage Orders) or when viewing the order on the Order Form. The filling process is the same in both locations. This article walks through it on the Manage Orders page.

To fill an order, follow the steps below.

1. Navigate to Orders → Manage Orders.
2. Use the filters at the top of the page to locate unfilled orders by date range, order period, user, or status (depending on your setup).
3. Each order row offers two filling options: Fill and Partial.

Fill

Clicking the Fill link will attempt to fill the entire order from current inventory. The link is enabled only when there is enough inventory to fill the entire order.

Note: This check is done on a per-order basis and does not necessarily mean there is enough inventory to fill every order. For example, if two orders each contain $100 of XYZ Store and there is $100 in inventory, both orders will have the Fill link enabled — but you cannot entirely fill both.

Partial

Clicking Partial displays the partial fill box, where you fill the desired gift cards from inventory. Enter the amount to fill for each gift card and click the Fill Gift Cards button. All fields are required — to skip filling a gift card, enter zero (0).

Tip: If there isn't enough inventory to fill all outstanding orders for a gift card, the amount in the Inventorycolumn is shown in amber. Hover over the amount to see details on outstanding demand vs. available inventory.